Last updated: 1 January 2025 · Applies to all registered accounts and visitors on a9piso
This Privacy Policy explains how a9piso collects, uses, stores, and protects the personal information of users who access our platform in the Philippines. By registering an account or using any part of the a9piso platform, you agree to the practices described in this policy. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you may contact us at [email protected] at any time.
What We Collect and Why
When you register an account on a9piso, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID when identity verification is required, as mandated by applicable Philippine regulations for online gaming platforms. Payment-related information such as your GCash number, bank account details, or other local payment method credentials are collected when you make a deposit or request a withdrawal. All information you provide must be accurate, current, and complete; submitting false or misleading details is a violation of our Terms and Conditions and may result in account suspension. We use the information you provide solely to operate your account, process transactions in Philippine pesos, verify your identity, and communicate with you about your account activity.
When you access a9piso through your mobile device or browser, we automatically collect certain technical information to ensure the platform functions correctly and securely for all Filipino users. This includes your IP address, device type and model, operating system version, browser type, session timestamps, and the pages or game sections you visit within the platform. We also collect gameplay data such as bet history, game session duration, and transaction logs, which are necessary for account management, dispute resolution, and regulatory compliance. This technical data helps us identify and fix performance issues, detect suspicious activity, and improve the overall mobile gaming experience on a9piso. We do not use this data to build advertising profiles or share it with third-party marketing networks.
a9piso uses essential session cookies to keep you logged in securely during your visit and to remember your platform preferences such as language and display settings. These cookies are strictly necessary for the platform to function and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies, cross-site tracking pixels, or behavioural profiling tools on our platform. Session cookies are automatically deleted when you close your browser, while preference cookies may persist for a limited period to improve your next visit. If you have concerns about cookie usage, you may adjust your browser settings to block or delete cookies, though this may limit certain platform features.
Your Rights and Our Commitments
a9piso does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where Philippine law or a valid legal order requires disclosure — such as requests from the Philippine Amusement and Gaming Corporation (PAGCOR), the National Privacy Commission, or law enforcement agencies — we are obligated to comply and will provide the minimum information necessary. If a9piso undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared through a notice on the platform or by email.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations as an online gaming platform. Transaction records, identity verification documents, and account activity logs are kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. Technical and usage data that is not linked to a specific account may be retained in anonymised or aggregated form for analytical purposes without a fixed retention limit. When your data is no longer required for any lawful purpose, we securely delete or anonymise it using industry-standard data destruction methods. You may request information about the specific retention period applicable to your account data by contacting us at [email protected].
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or outdated information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or was collected unlawfully, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected] with your registered account details and a clear description of your request; we will respond within a reasonable timeframe as required by applicable law. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. a9piso is committed to upholding your rights and will cooperate fully with any lawful investigation or inquiry.
If you have any concerns about how a9piso handles your personal data, our FAQ covers the most common questions. You can also reach our support team directly at [email protected] for anything not addressed here.